Method of Payment:

You can pay your card bills through any of the following options:

• Cheques/drafts to be dropped in the Cheque collection boxes at least 3 days prior to the Payment due date. This is to facilitate timely credit of the funds into your card account. Payment will be credited only post clearance of the cheque. Please make your cheque/drafts payable to Manhattan Card No. xxxx xxxx xxxx xxxx (your 16 digit Manhattan Platinum Card Number). Please Click here for a list of the location of the Cheque Collection Boxes. Cheques / drafts should be complete in all respects and any material alteration should be duly signed off
• VISA Money Transfer through your VISA Debit Card. (in favour of your 16 digit Manhattan Platinum Card No.)
• Cash payments using Teller facilities at SCB Branches. Please note that there is a Branch Transaction Fee if payment is made at the Branch using Teller facilities.

• Payments can be made through the Electronic Clearing System in New Delhi, Kolkatta, Mumbai, Ahmedabad, Pune, Coimbatore, Chennai, Hyderabad and Bangalore. Responsibility is on the customer to ensure that the ECS is honoured

In case the bank does not receive payment by the Payment Due Date, the Bank reserves the right to levy a Late Payment Charge.

If you have, more than one Manhattan or SCB Card Account:

• Please make payment towards your Manhattan card account through a separate cheque or draft.

• In case the account is overdue, the Bank reserves the right to prioritize payments to the overdue accounts first as per the Bank's internal policy and not as per any instruction placed by the customer. For cash payments, funds transfer and payment through Net Banking, individual payment should be made towards each of the accounts.

Payment Due Date(PDD): will be 22 days from the statement date (21 days in case the 22nd day is a Sunday).

Billing Dispute Resolution: The dispute in billing has to be brought to the Bank's notice within 60 days from the date of receipt of the statement. A Dispute Declaration Form (DDF) or a signed letter is mandatory. Please contact the Helpline for further details.

Grievance Escalation: For any unresolved grievances please write in to Priya Krishnaprakash, Head Customer Experience, Manhattan Credit Cards, Post Box No. 8888, Chennai - 600 001. Or Email us at: Head.Customerexperience@manhattan.co.in.

Annualized Percentage Rates (APR): The monthly interest rate is annualized to arrive at the APR. For example: A monthly interest rate of 3.1% is equal to an APR of 37.2% when annualized.

Interest Free Period: Interest free period varies from 22 - 52 days assuming that you make 100% full payment of your card bill every month. This is only for retail transactions. However for cash advances, interest is charged from the date of the transaction and there is no interest free period. The Bank reserves the right to change this interest free period by giving prior notice.

Levy of Interest for various Payment Options:

Billing Statement Periodicity & Mode of Sending: Your credit card statement will be sent to you on a monthly basis through regular post and/or through Email (if you have registered for E-statements). You can also check your statement on the Manhattan website if you have registered for Net Banking. The statement for any given month will be generated/mailed to you only if there are spends or balances greater than Rs.100/- (including credit balances) on the card in the given month.

Minimum Payment Due: The minimum amount due every month is 5% of the billed value or Rs.250 whichever is higher, unless there is a default on the payment. If there is a default or if the statement balance is less than Rs.250, the entire outstanding amount may have to be paid. In case of the EMI card or a loan taken on the card account, then the EMI of the loan would also be added to the above. Also, in case, there is an overlimit utilisation on the card account, the minimum payment due will be the sum of the above mentioned plus the amount that is overlimit.

If you spend Rs 10,000 and pay back exactly the MAD every month, it will take approximately 6.5 years to pay back the complete amount. We therefore suggest that whenever your cash flows allow you, do pay back substantially more than your minimum payment due.

Information on Default and circumstances

• On non payment of minimum amount due for 150 days the cardholder will be classified as a defaulter. Please note that the payment behavior is shared with Credit Information Bureau (India) Limited (CIBIL) or any other agency as the Bank or Reserve Bank of India (RBI) may deem fit in such manner, at such frequency and through such medium as the Bank or RBI in their absolute discretion shall deem fit. Therefore payments missed even for a month will reflect in the data shared with CIBIL or such other agency.

• Withdrawal of defaulter classification after settlement of dues: Subject to payment of total outstandings and on request, the bank will remove the name from defaulters list within one month. However data shared with CIBIL will reflect the customer's credit/payment history and cannot be withdrawn by the bank.
• Recovery procedure in case of default: Continuous reminder through letters, telecalling, SMS, email and any other communication medium and personal meetings if required.

• The entire outstanding dues in the card account shall become payable in full by the cardholder, his successors or assignees in the event of death, insolvency or winding of business of the card holder.Available insurance cover: Manhattan does not offer any complementary insurance cover

Card Cancellation: The card can be surrendered / cancelled by writing into the bank or calling the helpline and asking for the card to be cancelled. The card will be cancelled after the repayment of all outstandings on the card.

Information Sharing:

• The cardmember agrees to provide to Manhattan such further documents as may be required by Manhattan from time to time to comply with the Know Your Customer (KYC) requirements of the Reserve Bank of India and Manhattan. Manhattan reserves the right to recall the facility, enforce security and guarantees, if any and appropriate proceeds thereof towards the outstanding and recover the balance from the cardmember, if any or close the card in case the so required documents are not provided by the cardmember to Manhattan.

• The cardmember consents, agrees and authorizes the Bank to disclose information and data relating to the cardmember, information and data of any credit facilities availed of/to be availed by the cardmember, and/or information and data relating to any default, if any, committed by the cardmember in discharge of the cardmember's obligations. The information provided by the cardmember may be disclosed by Manhattan as and when Manhattan deems it appropriate and necessary and disclose and furnish the same to Credit Information Bureau (India) Limited (CIBIL) and/or any other agency so authorized, may use and process the said information and data disclosed by Manhattan to them, in the manner as deemed fit by CIBIL and/or such agency. Further, the cardmember also confirms and permits CIBIL and/or any other agency so authorized to furnish for consideration the processed information and data or product thereof prepared by them to the banks/financial institutions and/or any other credit grantors or registered users as may be specified by the RBI in this behalf.
  
• The cardmember hereby consents, agrees and authorizes the "Bank", its officers and agents disclosing information relating to me and my account(s) and/or dealing relationship(s) with the Bank, including but not limited to details of my facilities, any security taken, transactions undertaken and balances and positions with the Bank, to

• the head office of the Bank, any of its subsidiaries or subsidiaries of its holding company, affiliates, representative and branch offices in any jurisdiction (the “Permitted Parties”);
• professional advisors and service providers of the Permitted Parties who are under a duty of confidentiality to the Permitted Parties;

• any actual or potential participant or sub-participant in relation to any of the Bank’s rights and/or obligations under any agreement between us, or assignee, novatee or transferee (or any agent or adviser of any of the foregoing);
• any rating agency, insurer or insurance broker of, or direct or indirect provider of credit protection to any Permitted Party;
• any court or tribunal or regulatory, supervisory, governmental or quasi-governmental authority with jurisdiction over the Permitted Parties.

Useful list of things

• Lost card replacement:
• Lost within India - If your card is lost within India, we will make sure you get a replacement in 3 working days.
• Lost outside India - If your card is lost outside India and you need an emergency replacement, we will courier it to you. Overseas card replacement will take 7 days minimum to get to you. Overseas courier charges at actuals will also be charged in such cases.
• Lost card liability: Manhattan covers you against any misuse/transaction on your card once you have reported the loss of the card to us by calling the Manhattan helpline.

Please note that Credit Cards are a credit mechanism for short term credit needs/every day spend categories. Should you have any long term funding requirement we do have a range of products for the same. Do call the helpline for further details.